The Issues Of Multiculturalism And Diversity - 938 Words

I believe this article is prominent when addressing the issues of multiculturalism and diversity in that it explores thoughts and experiences of white female teachers educating students of color. The article takes real-world diversity issues within school settings and offers self-reflection on the parts of educators and the readers themselves. The teachers in the article are White females educating African American children. This is diversity in itself. The researcher allows the teachers to openly express how they feel about their experiences educating students of color. The teacher-student interactions are key in beginning to understand the lack of accurate background knowledge educators have concerning colored children. One teacher explained that the students cause her to be mean to them based on their behaviors. However, this teacher does not stop to reflect about why the students may be misbehaving or if the actions were truly defiance or another form of misbehavior. The most telling part of this is when the principal asks the teachers why they believe children of color perform much lower than White children. When the principal asked the teachers to read the synopsis on why the achievement gap between colored children and White children were far apart, the teachers seemed to brush it off as unimportant. In my opinion, I am reading about educators who have not taken the time to remove their preconceived notions about students of color to develop ways to make it better.Show MoreRelatedMulticulturalism : A Culturally Diverse Groups896 Words   |  4 Pages Multiculturalism The concept of multiculturalism is a very important concept in modern societies, which include a culturally diverse groups. Those groups have problems about the unity in the framework of diversity , and harmony in the context of respect for difference . Since the concept of citizenship provides us with a legal and cultural framework and social coexistence positive among the diverse citizens culturally , it raises the need to examine the relationshipRead MoreMulticulturalism And The United States1726 Words   |  7 Pages The concept of multiculturalism is a very important concept in modern societies, which include culturally diverse groups. Those groups have problems about the unity in the framework of diversity, and harmony in the context of respect for difference. United states and Europe are totally different in their multiculturalism styles. Since the concept of multiculturalism provides us with a legal and cultural framework and social coexistence positive among the d iverse citizens culturally, it raisesRead MoreThe Government of Canada and Multiculturalism Essay examples1670 Words   |  7 Pagesâ€Å"Multiculturalism† entered public speech in the late 1960s and early 1970s in Canada that focused on unique cultural diversity, nationalities, and ethnicity across the nation. Multiculturalism and Immigration are important factors in the development of Canada to attain a strong multicultural example of economic stability, social and political growth which leads to the emergence of Canada’s identity and culture. The artefact design indicates the deep understanding of Canadian Multiculturalism whichRead MoreMulticulturalism Is Becoming A Prevalent Issue Within Our Community855 Words   |  4 PagesToday in American society, Multiculturalism is becoming a prevalent issue within our community. This topic is now frequently discussed among our public officials and media as it directly affects education, employment, and our economy. Once considered by many as a controversial topic, many educators now consider it a vital part of their versatile curriculum. While many welcome multiculturalism in our community, others continue to oppose the differences in language, religion, and custom. In HasiaRead MoreMulticulturalism Is An Essential Symbol Of The Canadian Heritage And Identity Essay1106 Words   |  5 PagesPromoting Multiculturalism: As it is considered that Canada’s officials policy of multiculturalism inspires a diversity of religions as part of the diversity of cultures. The multiculturalism Act 1988 proclaims that â€Å"Multiculturalism is an essential symbol of the Canadian heritage and identity.† The government and the public school system always give effort to promote the sense of multiculturalism. The ideals of the multiculturalism are helping the minorities to breathe their faiths and beliefsRead MoreCanadas Multicultural Dynamic1357 Words   |  6 PagesCanadian society ever since the government began to acknowledge diversity within the country. This paper will argue that multiculturalism represents a qualitatively better approach to ethnic diversity than did the Canadian immigration and cultural policies that preceded it. Restricted immigration and aboriginal assimilation negatively affect the larger picture of Canadian culture in comparison to public policy supporting multiculturalism. The idea of Canada being a â€Å"multicultural† society has arguablyRead MoreMulticulturalism, Racial, Religious, And Values845 Words   |  4 PagesMulticulturalism means diversity of cultures that includes: racial, religious, and values. This topic is now frequently discussed between our public schools and media that among directly affect our community. In Hasia Diner essay, â€Å"Some Problems with ‘Multiculturalism;’ or ‘The Best Laid Plans†¦Ã¢â‚¬  she argues that multiculturalism is a very unequal topic in society, which many people really do not know what it is. Diner wrote the essay in response to those who have misconceptions toward multiculturalismRead MoreMulticulturalism And Its Impact On Society1585 Words   |  7 PagesAccording to Takaki and Rattansi, Multiculturalism was a concept that played a vital role in how cultures assembled together in celebration of cultural diversity and pluralism to redress the inequalities all throughout th e world. Through the readings, it is easy to identify that multiculturalism made a daily impact on people. The most critical social groups such as race, gender, religion, sexuality, nationality, and disability face the most constraint and enmity on social identity and opportunityRead MoreThe Impact Of Globalization On Cultural Diversity1394 Words   |  6 Pagesglobalization on cultural diversity. First, it is about the concept of multiculturalism which is an adequate concept of culture today. Second, it will be explained about the difference of cultures which are supposed to considered equal by defining the term minority and providing an example of a minority group. Third, discussing the influence that globalization has on multiculturalism. Lastly, discussing why there is no one who can afford to ignore the issue of multiculturalism. There is not much pointRead MoreThe Tropic Of Orange By Karen Tei Yamashita1530 Words   |  7 PagesRunning Through the Six: Multiculturalism + Div ersity in The Tropic of Orange Without a doubt, the cast assembled in Karen Tei Yamashita’s novel The Tropic of Orange is one of the most diverse in any novel I have ever read for a class. Unlike the typical fair of the â€Å"mostly white with a couple brown people sprinkled in† casts I normally see, Yamashita really takes it to the next level incorporating characters from almost all walks of life and several that boast many different nationalities. It

Myths And Reality Of Crime 2 - 857 Words

a. Imagine asking 100 strangers to describe a criminal. Predict whether those descriptions would be likely to focus on street criminals, or the variety of topics covered in this video. With everything that’s going on nowadays I would say that it’s a combination of both, although it is more likely that those 100 strangers will choose the street criminals. Most people don’t know too much about the white collar or corporate crimes until it happens and maybe because it something that affects them or they think will in the future. b. Describe how society defines crime. Do not provide a definition – instead, explain how the definition is reached. Society defines crime in different ways. What that mean is some people†¦show more content†¦It is aid that the murders started on July 21, 1979 with the last being on March 12, 1981. In 1979, Edward Hope Smith and Alfred Evans were both 14 and disappeared four days apart. It was said that they were the first victims with the last victim being a 27 year old named Nathaniel Cater. e. Present an example of a widely held myth or misconception about crime and society. Determine how weShow MoreRelatedMyths In The Criminal Justice System Have Plagued The Public1212 Words   |  5 Pages Myths in the Criminal Justice system have plagued the public for years, and can be detrimental, even on a State level. In New York State, the myth that the state is more dangerous than it has ever been can lead to other myths being believed which can turn into poor policy such as the â€Å"get tough† approach. By comparing New York State data to data from Canada, the effectiveness of this myth can be debunked and disproven. In order to discuss the myths surrounding violent crime in New York State, understandingRead MoreNo Guns More Crime : Gun Control Laws And Regulations Across The United States1486 Words   |  6 PagesNo Guns More Crime A growing number of states in the US have passed stricter gun policies for citizens to own bare arms. The almighty goal is to have all the guns taken away from gun owners and future gun owners. The policies have adjusted citizens to go through a process just to obtain a gun license or permit. For example, rigorous background checks and sponsorship from law enforcement. This process contradicts the 2nd Amendment from the U.S Constitution. Every American has the constitutionalRead MoreEssay about Criminal Justice Myths and Facts1363 Words   |  6 Pages Compare and contrast crime myths and facts. The media plays a huge role in forming peoples perceptions of crime. Without the media we would remain ignorant to occurrences outside our direct social groups. The media and especially news coverage therefore provides us with an important point of contact with the rest of society. In evaluating its effect on popular perceptions of crime it becomes important to consider where most of the information comes from and how representative it is onRead MoreSerial Murder And Mass Murder936 Words   |  4 Pageswith a â€Å"cooling off† period between each event (Ramsland, 2009). Individuals who perpetrate the crime of serial murder are referred to as serial killers. The term â€Å"serial killer† was coined in the mid-1970s by Robert Ressler, the former director of the FBI s Violent Criminal Apprehension Program. He chose the name â€Å"serial killer† because authorities in England called these types of murders â€Å"crimes in a series† (Freeman, 2007). John Wayne Gacy, known as the â€Å"Killer Clown,† who tortured, rapedRead MoreThe CNN Effect: The Media and Crime Coverage911 Words   |  4 PagesMedia and Crime Coverage Introduction The manner in which mainstream media depicts various aspects of American life has a correspond effect on how these events are perceived by the American public. When isolated media events are sensationalized, these depictions can result in misperceptions and fear, especially when they involve issues that have personal implications for viewers such as crime. To gain some fresh insights into these issues, this paper examines how CNN covers crime in its productionsRead MoreThe Impact Of Media On Child Abuse759 Words   |  4 Pageswhile 56.1% of the defendants were not mentioned in the newspaper at all while 28.8% of the defendants received news coverage. Those defendants that received media attention were only due to the fact that their crimes were considered extremely monstrous and unusual that resulted in the crime being â€Å"newsworthy.† (Cheit, Ross E.; 2003). It is clear to see that the media picks certain child abuse cases to discuss because some cases are more heinous than others which will ultimately receive more publicRead MoreTammy Marquardt : Case Summary1564 Words   |  7 Pagesfor breath. Kenneth suffered from serious health issues including asthma, pneumonia and epilepsy and three days later, Kenneth passed away. Tammy was the exoneree and was charged and arrested on November 23rd, 1993 for the second degree murder of her 2  ½ year old son Kenneth. Charles Smith the leading expert in Canada on performed Kenneth’s autopsy and insisted that the cause of death was asphyxia. Smith convinced the crown that Tammy was a young mother with limited financial resources, parenting andRead MoreAnnotated Bibliography On Crime And Justice1538 Words   |  7 PagesAnnotated Bibliography on Crime and Justice Crime may simply be referred to as an offense against the state or against morality and is punishable by law, while justice is the fairness practiced during judgment of cases usually in instances where crime has taken place. Crime and justice go hand in hand as commonly evident in a case whereby a criminal is apprehended and taken to a court of law, then a ruling of justice practiced on the case and fairness used in passing of judgments. In most governmentsRead MoreThe Validity Of Criminal Profiling Essay1531 Words   |  7 PagesThe Validity of Criminal Profiling and its Effectiveness on Solving Crime In law, law enforcement relies on a variety of approaches to solving crimes. One method of doing so, is criminal profiling. Police use criminal profiling as an aid to identify the typology of individuals most likely to fit the suspect profile. In this approach, evidence of a crime is used to identify the characteristics of the criminal in relation to their personality and psychological state of mind. As wellRead MoreFeminism, By Susan B Anthony, Mary Wollstonecraft And Betty Friedan1742 Words   |  7 Pagesfalse rape accusations is to blame or even, the repugnant views by feminist such as law professor Elizabeth Sheeshy who holds the belief that women should have the right to kill [husbands]... without fear of being charged this is the horrifying reality we ve allowed. The undeserved privileges we grant women has polluted the term equality, but feminist pompously hold it over the heads of men as if it only applies when women are awarded supremacy in their desired areas, We allow one standard for

Internet Cafe Business Plan Free Essays

The Integration of Computer in Manufacturing Business Executive Summary â€Å"Computer-integrated Manufacturing is the integration of total manufacturing enterprise by using integrated systems and data communication coupled with new managerial philosophies that improve organizational and personnel efficiency. † This is according to Erhums. This system helps to reduce problems regarding to the manufacturing of products with the help of the implementation of computers. We will write a custom essay sample on Internet Cafe Business Plan or any similar topic only for you Order Now This strategy helps to improve the performance of manufacturing. It is implemented to satisfy the needs and demands for a productivity enhancement and higher quality products with fewer errors in production process. This paper discusses about the help provided by the computer-integrated manufacturing in various business. It also states here the illustration of the key issues of the integration and adaptability of CIM. In addition, a new framework has been proposed in this paper for the design and implementation of CIM. Introduction Business has so many things to consider. And one of it is how will you increase efficiency and enhance productivity with fewer errors. Before, the only way to manufacture products is through manual approach wherein there is a possibility of wrongdoings which may lead to business failures. But since advanced technology has been developed, it will be a very big advantage in the field of manufacturing business. It focuses on producing products in its most favorable condition, and at the same time, guaranteeing high quality, low costs, high flexibility and even smaller production quantity. Computer-integrated Manufacturing (CIM) is concerned with the integration of the business, engineering and manufacturing processes of an enterprise. It helps the enterprise to achieve and maintain a competitive edge in the manufacturing marketplace. Over a period of time, factory owners have integrated computer systems in order to control the entire production process. This is done by taking the design, analysis, planning, purchasing, cost accounting, inventory control and distribution departments and interlink them with the factory floor, material handling, and management departments. This system will have an impact on every system within the factory. This paper focuses on the integration of computer in the manufacturing process. This is an area of significant importance of computer application which is inclined to the field of Information Technology in business. Literature Review According to the US National Research Council, CIM improves production productivity by 40 to 70 percent as well as enhances engineering productivity and quality. CIM can also decreases design costs by 15 to 3o percent, reduce overall lead time by 20 to 60 percent, and cut work-in-process inventory by 30 to 60 percent. Managers who use CIM believe that there is a direct relationship between the efficiency of information management and the efficiency and the overall effectiveness of the manufacturing enterprise. Thacker’s view is that many CIM programs focus attention on the efficiency of information management and the manufacturing machines, material transformation processes, manufacturing management process, and production facilities. Computer-integrated Manufacturing can be applied to manufacturing organizations by changing the manufacturing focus toward a service orientation. CIM and Job Definition Format (JDFF) are becoming increasingly beneficial to printing companies to streamline their production process. A better understanding of manager’s needs would help systems develop recognize the emerging opportunities for creative use of information technology, and implement necessary changes. Methodology Computer-integrated Manufacturing is the system used to describe the full automation of manufacturing plant, with all processes functioning under computer control and digital information on tying team together. This system was promoted by machine tool manufactures in the 1980’s and the society for Manufacturing Engineers. It is not the same as a â€Å"lights-out† factory wherein it will run completely independent of human intervention. The hearts of CIM are the Computer-aided design (CAD) and Computer-aided Manufacturing (CAM). These systems are essential in reducing cycle times in the organization. Functional requirements must be compared to the current inventory of systems and available technologies to identify the accessibility of the system. According to Jorgensen and Krause, there are techniques that is being used in satisfying system requirements which includes utilizing unused and available functional capabilities of current systems; identifying functional capabilities but not currently in house; recognizing state-of-the-art technology that is not immediately commercially available on a system; foreseeing functional capabilities of systems on the technical horizon; and identifying whether the requirement is beyond the capabilities of systems on the technical horizon. Study Computer-integrated manufacturing (CIM) system is simply the manipulation of computers in manufacturing products or other activities where final products or other activities are the main concern of this system. CIM has a big role regarding to the development of a product concept that may exist in the marketing organization which includes product design and specification, commonly the responsibility of an engineering organization; and its extension through production into delivery and after-sales activities that reside in a field service or sales organization. CIM systems had come into view as an outcome of the developments in manufacturing and computer technology. This integrated computer aided manufacturing system, operates on both hardware and software. The software is simply what runs the factory or it is the brain of the factory. And the hardware is what makes the machine functions or run, or simply hardware is the muscle of the factory. These systems run on efficient output process. This means that the hardware and software works in the factory together. They should be not separated because as a unified unit, it operates for the peak benefit of the whole factory. CIM system divided every individual â€Å"center† of the factory into work cells. As work cells, they are then divided into individual stations. He stations are the broken down to the individual processes and this process are what metamorphosis that raw materials into actual product. It may sound interweaving, but it streamlines the whole manufacturing process. This also allows the operations to change any necessary things that should be altered to the system without shutting down the whole system. In this way, optimizing production and its good quality will be highly obtained. Analysis In spite of all the positive outcomes of the computer-integrated manufacturing system, there are also problems or key issues arose that needs to be ponder carefully such as the equipment incompatibility and difficulty of integration of protocols. The integration of different brand equipment controllers with robots, conveyors and supervisory controllers is a time-consuming task with a lot of pitfalls. In other words, the time required for software, hardware, communications and integration and large investment cannot be financially justified easily. Another problem is data integrity. Machines react clumsily to bad data and the costs of it upkeep as well as general information systems departmental costs is higher than in non-CIM facility. Another problem that evolved is to try to accomplish in programming extensive logic to be able to produce schedules and optimize part sequence. There is no human mind that is to put into place of this approach in reacting to a dynamic day0today manufacturing schedule and changing priorities. On the other hand, integrated manufacturing is neither a universal remedy nor should it be embraced as a religion. It is an operational and tool that if executed and used properly will provide a new dimension to competing. Eventually, it will introduce quickly new customaries high quality products and delivering them with unprecedented lend times, swift decisions, and manufacturing products with high velocity. Conclusions and Recommendations Computer is one of the models of the information and communication technologies in manufacturing. There are factors which are involved when it comes to the CIM implementation and this includes production volume, in order to make the integration, the experiences of the company or personnel is highly concerned also the level of the integration into the product itself and the integration of the production process. When a company wants to integrate the computer into their business, they must be careful in starting manipulating this system for this undergoes a complex process. Computers, made an enormous impact regarding on the speed and accuracy of the production process. With the help of this system, it is now accessible to create high quality outcomes in just a short period of time and it is hustle-free and less effort not like in the previous tomes, it would have taken a number of days to make the same products with no assurance that they would all be able to have the same quantity and quality. Computer-integrated manufacturing is a very interactive and hands on system. If it is applied appropriately, it will surely increase efficiency and enhance productivity with fewer errors to the whole factory. References http://www. computerintegratedfacturing . com/ How to cite Internet Cafe Business Plan, Essay examples

SMART Goals in Clinical Nursing for Blood Pressure -myassignmenthelp

Question: Discuss about theSMART Goals in Clinical Nursing for Blood Pressure. Answer: About SMART Developing goals is critical in a career in clinical nursing, learning new behaviors and adjusting with the changing scenario (Bovend'Eerdt, Botell, Wade, 2009). There are some proven ways such as SMART to set goals and achieve them. Three of my professional goals are represented in SMART format. S- Specific A goal must be specific, have sufficient details, significant, focused, clearly defined and stretchable. Any person who reads the goals must be able to comprehend it easily. Goal 1: I will prepare a checklist that indicates my professional roles, activities and responsibilities, and also roles and responsibilities that are beyond scope of my work within a month. Goal 2: I will learn communication skills of greeting a patient, asking questions about clients health, gathering critical information from the client and reporting the findings to the doctors in three months time. Goal 3: I will complete observation of temperature, pulse, blood pressure, and respiratory assessment of 25 patients in one month. M- Measurable Goals that I have fixed are measurable and it can give tangible evidences of achievement (Leach, 2008). Several short term goals are also included in the measurability dimension. Measurable 1: Within a week I will list 10 professional roles of a clinical nurse and five roles that are beyond the scope of the job. In four weeks I will repeat this exercise until I have formed a checklist of 40 roles and responsibilities. Measurable 2: I will complete a course in communication skills for nurses within three months and apply what I have learned in at least three cases Measurable 3: I will collect routine assessments of five patients every week. A-Attainable or Achievable My goals are achievable because I have the opportunity to pursue my goals and are clearly defined. Achievable 1: I can complete the checklist as per my plan Achievable 2: I can identify and enroll for the communication course within a week Achievable 3: I have accessibility to the tools required for routine assessments and have the opportunity to monitor the patients R-Rewarding My goals can help me to gain critical skills in nursing and get a job in a reputed health care institution. Reward 1: I will be clear about my roles and responsibilities and help the patients to reach their health goals Reward 2: I will be able to interact with clients effectively and establish rapport with clients easily which is an important element of successful healthcare outcome. Reward 3: Exposure to more number of patients and their routine assessments will help me to understand a wide range of medical issues. T-Traceable Since the professional goals are clearly defined, assessing progress in goal achievement and the impact it creates is easier (Dale, Drews, Dimmitt, Hildebrandt, Hittle, Tielsch-Goddard, 2013). Traceable 1: I can discuss the roles and responsibilities in the checklist with experts, peers and with clients, and refine it. Traceable 2: I can complete a short term course in communication and apply them in real situations to identify my effectiveness. Traceable 3: After every round of routine assessment, I can seek feedback from the experts and review my performance. I can practice right behaviors until I master them (MacLeod, 2012). Once goals are written, it is easy to pursue our goals and complete the activities that are planned. References Bovend'Eerdt, T. J., Botell, R. E., Wade, D. T. (2009). Writing SMART rehabilitation goals and achieving goal attainment scaling: a practical guide.Clinical rehabilitation,23(4), 352-361. Dale, J. C., Drews, B., Dimmitt, P., Hildebrandt, E., Hittle, K., Tielsch-Goddard, A. (2013). Novice to expert: The evolution of an advanced practice evaluation tool.Journal of Pediatric Health Care,27(3), 195-201. Leach, M. J. (2008). Planning: a necessary step in clinical care.Journal of Clinical Nursing,17(13), 1728-1734. MacLeod, L. (2012). Making SMART goals smarter.Physician executive,38(2), 68-72.

Things Fall Apart Essays (1849 words) - Postcolonial Literature

Things Fall Apart The Ibo society in Africa is very different from the American society that I am used to. One of the major differences is the way women are treated. On page 37 of Things Fall Apart by Chinua Achebe, Okonkwo conveys that ?no matter how prosperous a man was, if he was unable to rule his women and children (and especially his women) he was not really a man.? On page 94 Okonkwo's uncle says ?we all know that a man is the head of the family and his wives do his bidding.? This shows us that women in the Ibo society are considered subservient to the men of the society and are sometimes mistreated, however they are still very important to society. This is evident in many other places throughout the book Things Fall Apart. The way women are referred to in the book tells about their social standing as well. Many times women are referred to by their relationship to a man. There are many references to ?Nyowe's mother? and? Okonkwo's first wife,? but Ekwefi is seldom called by her name. The same goes with ?the wife of Ogbuefi Udo? who was murdered by the members of another African village near Umofia. In the first chapter of the book we see how women are expected to do what their husbands say with no questions asked. When Ikemefuna comes to Umofia and is put under Okonkwo's care he (Okonkwo) immediately calls for his first wife and says ?look after him,? when she asks a question regarding the boy, Okonkwo says ?do what you are told woman? to which his first wife responds by taking Ikemefuna into her hut, asking no more questions. The only two women who are consistently referred to by their name throughout the book are Ezinma and Chielo. That is because Ezinma is very special to her father, Okonkwo, and Chielo is the priestess of the oracle. On pages 122 and 123, Okonkwo thinks to himself that Ezinma is special because ?of all his children she alone understood his every mood.? On many occasions throughout the book, Okonkwo says, ?I wish she were a boy.? Sons are more respected in the Ibo society than daughters. There is a special bond between Ezinma and Okonkwo because, according to him, she has the ?right spirit.? When Ekwefi wakes Okonkwo up in the middle of the night, he is upset because he doesn't want to be bothered, but when he finds out that it is because Ezinma is dying, he springs up from bed and rushes out to get her some medicine. This shows that daughters are not without value in the Ibo society. Ezinma is special not only to her father, but to her mother as well. I think it is because Ekwefi had nine miscarriages before she had Ezinma and since the girl was considered an obanje, Ekwefi was extremely happy when her iyi-uwa was found so she would no longer die and be reborn in a horrible cycle. Although Okonkwo looks down on showing emotions (or weakness as he considers it) he is quick to follow his wife when she follows Chielo and Ezinma to the shrine of the oracle, and he tells her to go home and rest and he will wait for them to come out of the cave. The next morning he makes four trips to and from that same spot worried about Ezinma (although he is too proud to admit it). Chielo is well respected and feared throughout the village of Umofia because she holds a religious position that is very important to all members of the Ibo society. As the priestess of the oracle, the entire village depends upon her to relay messages of the gods and to do their (the gods) bidding. An example of this is when she takes Ezinma in the middle of the night out to the cave where the oracle lives, despite Ezinma's parents protest. Although women are somewhat looked down upon they are also portrayed as brave and important to their society, they are trusted with responsibilities, such as gathering firewood, cooking, cleaning, and child rearing. Women weed the farms three times during the growing season of the yams. They also

Critics Claim Obama Doubled the National Debt

Critics Claim Obama Doubled the National Debt A widely circulated email that began making the rounds in 2009 indirectly claims President Barack Obama tried to double the national debt in one year, presumably in his first budget proposal after taking office. The email invokes the name of Obamas predecessor, former President George W. Bush, in trying to make its point about the Democratic president and the growing national debt. Lets take a look at the email: If George W. Bush had proposed to double the national debt - which had taken more than two centuries to accumulate - in one year, would you have approved?If George W. Bush had then proposed to double the debt again within 10 years, would you have approved? The email concludes: So, tell me again, what is it about Obama that makes him so brilliant and impressive? Cant think of anything? Dont worry. Hes done all this in 6 months-so youll have three years and six months to come up with an answer! Doubling Down on the National Debt? Is there any truth to the claim Obama proposed to double the national debt in one year? Hardly. Even if Obama went on the most lavish spending spree imaginable, it would have been pretty difficult to double what had been the total publicly held debt, or national debt, of more than $6.3 trillion in January of 2009. It just didnt happen. What about the second question? Did Obama propose to double the national debt within 10 years? According to nonpartisan Congressional Budget Office projections, Obamas first budget proposal was, in fact, expected to double the countrys publicly held debt over the course of a decade. Perhaps this is the source of confusion in the chain email. The CBO projected that Obamas proposed budget would increase the national debt from $7.5 trillion - about 53 percent of the nations Gross Domestic Product - at the end of 2009 to $20.3 trillion - or 90 percent of the GDP - by the end of 2020. The publicly held debt, also called the national debt, includes all monies owed by the United States government to persons and institutions outside the government. National Debt Nearly Doubled Under Bush If youre looking for other presidents who nearly doubled the national debt, perhaps Mr. Bush is also a culprit. According to the Treasury, the publicly held debt was $3.3 trillion when he took office in 2001, and more than $6.3 trillion when he left office in 2009. Thats an increase of nearly 91 percent. CBO Projects Debt to Almost Double by 2048 In June 2018, the CBO projected that without major changes in government spending, the national debt will nearly double as a share of the economy over the next 30 years. Currently (2018) equivalent to 78 percent of the GDP, the GBO projects it will hit 100 percent of GDP by 2030 and 152 percent by 2048. At this point, the debt as a share of the GDP would exceed the records set during World War II. While government spending on discretionary or optional programs is expected to remain steady or even decrease, the growth in the debt will continue to be driven by health care costs and increased spending on entitlement spending, like Medicare and Social Security as ever-more people reach retirement age. In addition, the CBO projects that President Trump’s tax cuts will add to the debt, especially if Congress makes them permanent. The tax cuts, currently in effect for 10 years, are expected to reduce the government’s revenue by $1.8 trillion through 2028, with even greater reductions in revenue if the tax cuts are made permanent. Large and growing federal debt over the coming decades would hurt the economy and constrain future budget policy, reported the CBO. The amount of debt that is projected under the extended baseline would reduce national saving and income in the long term; increase the governments interest costs, putting more pressure on the rest of the budget; limit lawmakers ability to respond to unforeseen events; and increase the likelihood of a fiscal crisis. Updated by Robert Longley

A Cat, a Dog and a Snake

There was a trio that once loved their life. Their lives are splendid. Do not get me wrong, they are not three friends, but they are actually three living animals living in a luxurious house. They can not even look at each other. But this situation will change soon. The first animal I want to introduce to you is a cat called a cat. Cats are gray British short hair with yellow eyes at sunrise. Next, there is a dog called a dog. A dog is a Dalmatian dog looking at the Hudson River. Scholarships can be divided into gin. They are said to be ameba, birds, cats, dogs, snakes, donkeys, lions, goats - at least once, buffaloes - and other humans, usually beautiful women. Extreme weather can drive them away and big dogs can. They like many hours after sunset before sunrise. If there is no unmanned construction site on the outskirts of the city, you have to go to a ridiculous place, preferably a cemetery if possible. Each djinn has a name, you need to write it on a piece of paper and burn it wi th musk, saffron and incense. To see them, you have to trust them, Shah explained. So, how do you teach the difference between Jon Snow and a dog and a cat? This is very intuitive - you take him for a walk When you see the cat, you point out it and say This is a cat. So you point out it again and say This is a dog. As time goes on, you will learn to distinguish between the two so that you keep showing a lot of dogs and cats. Classification: It is necessary to classify observations into groups. In the above figure, if you attach a point, you need to classify it as a blue dot or a red dot. There are several examples - do you anticipate whether a given email is spam or spam? Is the detected particle Higgs particle or ordinary elementary particle particle? You can also assign news articles to groups such as sports, weather, science etc. Most people live for a while when they choose to keep pets. Some people choose strange animals such as birds, snakes, and rodents. But most people choos e more common quadruped animals: cats and dogs. Dogs and cats share some common features, but they are very different animals that have different attitudes, needs and customs. Understanding these differences can help people choose between which of them is their best pet. Both cats and dogs give friends and friends to their owners, but they also strain your time and finances. Cats and dogs are charged. Regardless of the type of pet you need to take care of the shooting and the veterinarian in order to maintain the health of the animal. As with all animals, dogs and cats are bored, so you need toys to occupy them. They all need to eat. Most importantly, cats and dogs need a lot of love and attention. A Cat, a Dog and a Snake There was a trio that once loved their life. Their lives are splendid. Do not get me wrong, they are not three friends, but they are actually three living animals living in a luxurious house. They can not even look at each other. But this situation will change soon. The first animal I want to introduce to you is a cat called a cat. Cats are gray British short hair with yellow eyes at sunrise. Next, there is a dog called a dog. A dog is a Dalmatian dog looking at the Hudson River. Scholarships can be divided into gin. They are said to be ameba, birds, cats, dogs, snakes, donkeys, lions, goats - at least once, buffaloes - and other humans, usually beautiful women. Extreme weather can drive them away and big dogs can. They like many hours after sunset before sunrise. If there is no unmanned construction site on the outskirts of the city, you have to go to a ridiculous place, preferably a cemetery if possible. Each djinn has a name, you need to write it on a piece of paper and burn it wi th musk, saffron and incense. To see them, you have to trust them, Shah explained. So, how do you teach the difference between Jon Snow and a dog and a cat? This is very intuitive - you take him for a walk When you see the cat, you point out it and say This is a cat. So you point out it again and say This is a dog. As time goes on, you will learn to distinguish between the two so that you keep showing a lot of dogs and cats. Classification: It is necessary to classify observations into groups. In the above figure, if you attach a point, you need to classify it as a blue dot or a red dot. There are several examples - do you anticipate whether a given email is spam or spam? Is the detected particle Higgs particle or ordinary elementary particle particle? You can also assign news articles to groups such as sports, weather, science etc. Most people live for a while when they choose to keep pets. Some people choose strange animals such as birds, snakes, and rodents. But most people choos e more common quadruped animals: cats and dogs. Dogs and cats share some common features, but they are very different animals that have different attitudes, needs and customs. Understanding these differences can help people choose between which of them is their best pet. Both cats and dogs give friends and friends to their owners, but they also strain your time and finances. Cats and dogs are charged. Regardless of the type of pet you need to take care of the shooting and the veterinarian in order to maintain the health of the animal. As with all animals, dogs and cats are bored, so you need toys to occupy them. They all need to eat. Most importantly, cats and dogs need a lot of love and attention.

Discussion Dissertation Example | Topics and Well Written Essays - 2250 words

Discussion - Dissertation Example In order to find the answer to this question, it is important to consider that whether the Saudis were provided a fair and equal opportunity to evaluate the two sides of the Bahraini conflict through analyzing the themes of the news and the leading stories published in the Saudi print media by drawing the information acquired from the content analysis and interpreting it in the wake of the various press theories. 6.1 The Performance of the Saudi Print Media during the Bahraini conflict In the analysis of the Saudi print media performance, the discussion here take in to account the news content that have been published in Al yaum Newspaper and in Al Riyadh Newspaper during the occurrence of protests and riots at the streets of Bahrain. ... Previously in this study, it has been mentioned that the coverage of the conflict in Bahrain by the Saudi Arabian press would depend extensively on the domestic sources in comparison to the foreign sources, which may be true by looking at each source individually, however, the Saudi print media seemed to be more dependent over the SPA as compared to any other single source. Since the Saudi media is indirectly governed or supervised by the Saudi Arabian government, thus this dependence was anticipated, and it is the duty of the press to carry out the agenda of the government through briefings from the SPA that lies under the supervision of Saudi Arabian Ministry of Information. Nevertheless, if the information sources are conglomerated into external and domestic sources, it get evident that the Saudi Arabian print media relied more on external sources, specifically on AFP, Reuters, UPI, AP, and other such agencies as compared to domestic sources. It is expected that this would impact the geographical perspective of the news coverage by the Saudi media, which suggests that it would emphasize over some areas of the world while neglecting the others. This is specifically significant provided the frequent research findings that the material of the Saudi media was more influential in topics that relate to the Bahraini conflict about which the readers in Saudi Arabia were ill-informed previously In fact, it was clearly found that the Saudi Arabian print media coverage of the Bahraini conflict emphasized more on to stories that emerged from the Middle East, the Western Europe, the USA, and other such foreign locations in comparison to those that emerge in the Saudi Arabia. The findings of the content analysis have been provided below: The first question: What is the

BUY LOCAL FROM NB INFORMATION TECHNOLOGY FIRMS Research Paper

BUY LOCAL FROM NB INFORMATION TECHNOLOGY FIRMS - Research Paper Example In this regard, there are certain potential problems that are likely to be faced by the New Brunswick (NB) firms in their internal and external business environment context. The internal risks that could be faced by the NB organizations are generally non-marketable attributes namely brand, visibility, credibility as well as cost related constraints (Kramer, Jenkins & Katz, 2007). Problems in Internal Environment The potential internal constraints for the NB firms can be identified to be ingrained within the facet of non-marketable variables which can considerable affect to efficiently derive the potential benefits of ICTs. Moreover, the risks associated with internal environment of the NB firms can also create significant challenges for them in terms of building their long-term sustainability in the fiercely growing global IT industry. In accordance with the non-marketable risks in the SCM processes, certain potential problems can raise due to the integration of ICTs within the diffe rent operational activities. ... The integration of ICTs within the supply chain process provides adequate support to an organization to efficiently perform its range of supply chain functions. However, the functions of ICTs within the supply chain often been observed to involve issues related with its visibility. The integration of ICTs within the supply chain process tends to provide adequate flexibility to the organization along with offering them enhanced visibility amid the large NB purchasing organizations. In addition, the local NB IT firms face a major challenge due to the lack of visibility. This is because they generally use quite a less amount of marketing and promotional activities. This factor reduces their chances to have a prominent place as a prospective Business-to-Business player in the minds of large local NB purchasing organizations (Booz Allen Hamilton Inc, 2012). 2. Brand: The brand value of the NB IT firms can also be regarded as one of the major constraints which can occur due to the extensiv e practice of ICTs within different supply chain activities by the firms. An effective and strong brand position can provide adequate support to the organizations to effectively obtain significant benefits of the ICTs especially in the supply chain operations. However, the notion of brand or brand valuation can also be a major concerning factor of an organization which can further lead to significant issues. Owing to the stated concern, the integration of ICTs in the supply chain ensures to reduce the usage of different organizational resources and it also provides benefits to minimize the potential costs in the SCM operations. In relation to local NB IT firms, they generally do not use branding or product positioning as a major marketing tool. Therefore, a lack of brand identity tends to

The case of Sara Essay Example for Free

The case of Sara Essay Since Sara is mere two and a half years old, Piaget will immediately respond to the case by stating that the child is still under the so-called sensorimotor stage. At this part of the various cognitive stages in the life of an individual, especially to that of a child, Sara is most expected to acquire the basic learning in life by the utilization of both reflex and motor actions from the body. This general observation can be broken down further into the idea that the child, at such an age, is expected to comprehend that he or she is entirely detached or is set apart and is unique from his or her surrounding environment. That is, the various elements that are located within the child’s environment are learned by the child as objects that remain existent even if these very objects are beyond or are hidden from the primary senses of the child. Hence, Sara is already able to recognize the fact that all of her friend’s toys are separate from her self and that, eventually, she is able to understand that her friend’s toys will always be there albeit they are not in her midst. Since the foundation of learning at this age rests strongly on the sensorimotor stages, it is not surprising to know that the efforts of Sara’s father are ineffective. The primary reason behind this is that mere â€Å"telling† or the act of talking to the child is insufficient. Rather, what must be done is that, in order to modify Sara’s inclination towards taking her friend’s toys, her father should use a frown complemented by either a soothing or a calmed voice as Piaget will suggest. Starting at age four, Sara may be able to better infer the mental states of her friends. The explanation rests on Piaget’s preoperational stage wherein the child is compelled by his assumption that the people around her visualize every situation similar or parallel to his point of view. Hence, Sara, by four, will acquire an increase in the ability to comprehend that how her friends see the world is analogous to how she sees that same world.

Susan Isaacss Critique of Ntozake Shanges Sassafrass, Cypress, and Indigo :: Sassafrass Cypress Indigo

Susan Isaacs's Critique of Ntozake Shange's Sassafrass, Cypress, and Indigo Susan Isaacs believes that Ntozake Shange's first novel, Sassafrass, Cypress & Indigo, is mildly entertaining and enjoyable, but her writing, "sometimes loses a thread and makes a mess" (395). Isaacs praises Shange's style, while finding fault with some of the techniques she employs. The main character that is introduced to the readers in Post Modern American Fiction's excerpt from Shange's novel, Sassafrass Cypress, and Indigo, is Indigo, the youngest of three daughters in the story. Indigo's character borders on the mystical. She has dolls she still talks to, and a fiddle that Sister Mary Louise, a friend of Indigo's, remarks, "Too much of the Holy Ghost came out of Indigo and that fiddle" (Shange, 44). One of Isaacs's criticisms has to do with Indigo's use of magic. Indigo is an avid fiddle player, she, "had mastered the hum of the dusk, the crescendoes of the cicadas, swamp rushes in light winds, thunder at high tide, and her mother's laughter down the hall" (Shange, 45). The technique of mixing magic and fiddle playing does not sit well with Isaacs, who states, "It's an intriguing idea, but it fails because although the author tries to present Indigo as a wise innocent, a mystical power, a joyous embodiment of the black spirit, the rhetoric of her musings is earthbound radical-feminist, predictable and silly..." Isaacs continues her criticism of the notion that Indigo has any magical abilities, and the use of magic as a story line and as a part of Indigo's character, saying, "And if Indigo's black magic is real,...How can she and her people-a people with such potent magic-tolerate the evils the author catalogues so movingly?" (396). Isaacs wonders about the reason for Indigo's magical, mystical qualities, and continues along this track, wondering if the magic might be a metaphor, a fantasy of Indigo's, or Shange's own portrayal of black folklore. Regardless of the intended portrayal of Indigo's magical qualities, Isaacs believes that, "it is not presented with enough clarity. The reader remains mildly fond of Indigo--people who talk to dolls can be enchanting--but it is nonetheless befuddled about her role in the novel" (394). Despite Isaacs' problems with the structure of the novel, and some of the devices and techniques Shange used in her character development, she does praise Shange as a novelist, comparing her art to weaving, a skill shared by both the mother and the eldest daughter in Sassafrass, Cypress, and Indigo.

Enhancement (Philosophy) Essay

Cognitive enhancement is the improvement of one’s mental capacity and or mental attributes such as personality, where it is considered optional and not medically necessary (Schmidt-Felzmann, 2012). Enhancement is different to treatment as treatment is linked to the curing of an illness, whereas enhancement is merely improving an already medically healthy body or mind, however, at times it is quite difficult to draw a line between the two (Schmidt-Felzmann, 2012). Types of enhancements include improving one’s athletic abilities through the use of steroids, undergoing cosmetic surgery which is deemed medically unnecessary, or, reducing one’s need to sleep through the consumption of drugs such as Provigil. Enhancements can even encompass things that are commonly availed of every day, such as the consumption of caffeine (Schmidt-Felzmann, 2012). There are many ethical and practical concerns in relation to cognitive enhancement and whether or not it should be allowed such as Authenticity (Keeping true to oneself), which is a key concern , with both proponents and opponents of cognitive enhancement interpreting authenticity in different ways (Parens, 2005). Two ethical frameworks have developed which try to answer the questions raised by cognitive enhancement and indeed enhancement in general, these frameworks are known as the existentialist model (Self creation) and the Rousseauean model (Gratitude) (Parens, 2005). These frameworks differ on whether or not cognitive enhancement should be allowed, the existentialist model being in favour of cognitive enhancement and the Rousseauean model opposed to the application of it (Schmidt-Felzmann, 2012). Along with authenticity there are other major ethical concerns that could arise from the widespread use of cognitive enhancing methods, namely drugs (Butcher, 2003). Such concerns include a possible increase in the gap between rich and poor and the possibility of the loss of values, namely the value of hard work, which helps make a human being what they are (Butcher, 2003). Philosophers and indeed people in general who favour the existentialist model value autonomy greatly and therefore believe that so long as a human being does not harm another, they should be free to do with their body or mind what they please. If these things may be quite ridiculous and inadvisable, existentialist still believe that they should be condoned, so long as the person in question is well informed on the issue (Schmidt-Felzmann, 2012). There is also a view that Humans not only have the ability but may also have the responsibility to enhance their condition, not only through normal everyday enhancements but also through artificial means, which are not seen as qualitatively different (within existentialist circles) to everyday enhancements (Schmidt-Felzmann, 2012). There are, however, some problems with this framework. For instance, in many cases the individual who is given a cognitive enhancement, is not always fully autonomous (Schmidt-Felzmann, 2012). This is the case in many poor urban areas in the United States, in many schools in these areas up to a third of boys now take Ritalin, even though a large portion of them do not suffer from ADHD (Farah et al. 2004). Using enhancements to simply subdue easily distracted and unruly children could be seen as ethically wrong, this is because a large percentage of children simply are naturally unruly and easily distracted (Farah et al. 2004). To change this, could be seen as changing the personality of the child in question to such an extent that they are essentially no longer the same child, here we see the question of authenticity rise again (Parens, 2005). It is in situations such as these that we see a clear divide between the two frameworks. Most proponents of framework one (self-creation) would be in favour of this sort of cognitive enhancement as they would view the child as essentially the same person, only improved, while the opponents of this framework hold a different belief (Parens, 2005). Proponents of framework two, or the Rousseauean model, place huge importance in the value of â€Å"the given† (Schmidt-Felzmann, 2012). In other words, they believe we should not tamper past our natural potential. This however gives rise to problematic questions, such as, where can we draw the line between natural and artificial enhancements? (Schmidt-Felzmann, 2012). Framework two argues that cognitive enhancement ignores fundamental facts about the human mind and its limits, it asserts that these limits should be respected. These beliefs could also be seen as a breach of authenticity. When we think of the effects that cognitive enhancement could have on human authenticity we think of the effects it might have on the identity of an individual. While this is important, it is also important to look at the human race as a whole and how cognitive enhancement and enhancement in general might affect its authenticity. From the Stone Age right up to the current social age, humans have constantly strove to improve themselves and their quality of life. In recognition of this, it could be argued that to not enhance our current state of being would be in violation of our nature and of our identity as human beings. When this view is taken it becomes clear that the Rousseauean model can also lead to a breach in authenticity, this, along with other reasons is perhaps why a large portion of philosophers show a certain level of ambivalence towards the two frameworks when it comes to major ethical matters (Parens, 2005). Enhancement, cognitive enhancement in particular, raises many ethical concerns. As already discussed, authenticity is a prime concern, however there are also other important matters which need to be considered before any decision is made on whether or not cognitive enhancement should be allowed. For instance, the introduction of cognitive enhancing drugs could lead to a widening in the gap between rich and poor (Butcher, 2003). This would be that case as such drugs would likely be out of reach (financially) to the lower classes of society. In the long term further problems would arise, as the poor would likely have little or no access to these cognitive enhancing drugs, the upper class would essentially develop into generally more intelligent beings. This would make it far harder for a member of the lower class to compete for college places or jobs (Butcher, 2003). It has been argued, however, that the risk of a widening of the gap between the wealthy and the poor should not be a factor to stand against the introduction of cognitive enhancers as enhancers such as third level education already do this (Butcher, 2003). Another ethical issue is the possibility of the loss of the value of hard work (Butcher, 2003). While this may not seem like such a pressing issue, one must first fully consider the implications this may have in the long term. Humans may use there increased level of intelligence irresponsibly due to a lack of experience gained from having to work hard to overcome obstacles. Along with these issues the safety of such drugs is also an important matter (Farah et al. 2004). It is clear from these observations that the possibility of distribution of cognitive enhancers amongst the public is a very contentious issue, which makes the question â€Å"Should cognitive enhancement be allowed? † a very difficult one to answer. In my opinion, cognitive enhancement should be allowed, although only under certain conditions. The production of such enhancers should be undertaken only by the government so as to ensure the fair and equal distribution of cognitive enhancers amongst all social classes. Drugs should be extensively tested before mainstream introduction in order to assure the safety of the product. These measures may, however, not be enough. Governments would have the means to manipulate the public by introducing other properties to cognitive enhancing drugs, For instance they could use certain ingredients to create a more patriotic and docile population this would be a prime concern in politically unstable countries or in those of communist leanings. Should the entire population of a country regularly take a drug, which was deemed essential to take, untold damage could be done to the human condition. A world without free will could develop, with the world population under the control of one drug, and those who produced it. Perhaps the cognition of the human race is not yet evolved enough to consider its enhancement. Bibliography: Parens, Erik. (2005) â€Å"Authenticity and Ambivalence: Toward Understanding the Enhancement debate† Hastings Center Report, Vol. 35, Number 3, May-June, pp. 34-41. Schmidt-Felzmann, Heike. (2010) â€Å"Personal Identity and Human Nature: The Enhancement Debate, Heike Schmidt-Felzmann 12/10/12. † Philosophical questions & issues. [online. ] Available at: https://nuigalway. blackboard. com/webapps/portal/frameset. jsp? tab_tab_group_id=_2_1&url=%2Fwebapps%2Fblackboard%2Fexecute%2Flauncher%3Ftype%3DCourse%26id%3D_31108_1%26url%3D%252Fwebapps%252Fblackboard%252Fexecute%252FdisplayIndividualContent%253Fmode%253Dview%2526content_id%253D_419734_1%2526course_id%253D_31108_1 (Accessed: 03/12/12.) Butcher, James. (2003) â€Å"Cognitive enhancement raises ethical concerns† The Lancet, Vol 362 (9378) p. p 132–133. Farah, Martha J. Illes, Judy. Cook-Deegan, Robert. Gardner, Howard. Kandel, Eric. King, Patricia. Parens, Eric. Sahakian, Barbara & Root Wolpe, Paul. (2004) â€Å"Neurocognitive enhancement: what can we do and what should we do? † Nature Reviews Neuroscience, Vol: 5. P. p 421-425.

Comparison of Public and Private Banks

A â€Å"SUMMER TRAINING† PROJECT REPORT ON COMPARATIVE STUDY BETWEEN PRIVATE SECTOR BANKS ANP PUBLIC SECTOR BANKS Submitted To: PUNJAB TECHNICAL UNIVERSITY,JALANDHAR MASTER OF BUSINESS ADMINISTRATION(MBA) SESSION(2007-09) CT INSTITUTE OF ENGINEERING,MANAGEMENT & TECHNOLOGY,JALANDHAR (SHAHPUR CHAMPUS) PREFACE Someone has rightly said that practical experience is for better and closer to the real world then mere theoretical exposure.The practical experience helps the students view the real world closely, which in turn widely influences their perceptions and argument their understanding of the real situation. Research work constitutes the backbone of any management education programme. A management student has to do research work quite frequently during his entire span. The research work entitle â€Å"COMPARATIVE STUDY BETWEEN PRIVATE SECTOR BANKS AND PUBLIC SECTOR BANKS† aims to analyze various services provided by private sector banks and public sector banks for this pu rpose Pathankot city have been chosen.ACKNOWLEDGEMENT I feel immense pleasure to give the credit of my summer training project work not only to one individual effort of all those who concern with it. I want to thanks to all those individual who guided me to move on the track. The summer training project entitled â€Å"COMPARATIVE STUDY BETWEEN PRIVATE SECTOR AND PUBLIC SECTOR BANKS† I am gratefully indebted to Mr. Davinder Singh for providing me all the necessary help and required guideline for the completion of my project and also for the valuable time that he gave me from his scdedule. Neha Kapoor TABLE OF CONTENTS |CHAPTER NO. PARTICULARS |PAGE NO. | | 1 |INTRODUCTION OF THE STUDY | 1-23 | | 2 |OBJECTIVES OF THE STUDY | 24-25 | | 3 | 3. 1 RESEARCH METHODOLOGY | 26-36 | | | | | | |3. LIMITATIONS OF THE STUDY | | | | |37 | | 4 |DATA ANALYSIS AND ITS INTERPRETATION | 38-46 | | 5 |FINDING OF THE STUDY | 47-50 | | 6 |SUGGESTIONS 51-54 | | 7 |CONCLUSION | 55-56 | | 8 |BIBLIO GRAPHY | 57-58 | | 9 |ANNEXURE | 59-62 | Introduction The world of banking has assumed a new dimension at dawn of the 21st century with the advent of tech banking, thereby lending the industry a stamp of universality.In general, banking may be classified as retail and corporate banking. Retail banking, which is designed to meet the requirement of individual customers and encourage their savings, includes payment of utility bills, consumer loans, credit cards, checking account and the like. Corporate banking, on the other hand, caters to the need of corporate customers like bills discounting, opening letters of credit, managing cash, etc. Metamorphic changes took place in the Indian financial system during the eighties and nineties consequent upon deregulation and liberalization of economic policies of the government.India began shaping up its economy and earmarked ambitious plan for economic growth. Consequently, a sea change in money and capital markets took place. Application of marketing concept in the banking sector was introduced to enhance the customer satisfaction the policy of privatization of banking services aims at encouraging the competition in banking sector and introduction of financial services. Consequently, services such as Demat, Internet banking, Portfolio Management, Venture capital, etc, came into existence to cater to the needs of public.An important agenda for every banker today is greater operational efficiency and customer satisfaction. The mew watchword for the bank is pretty ambitious: customer delight. The introduction to the marketing concept to banking sectors can be traced back to American Banking Association Conference of 1958. Banks marketing can be defined as the part of management activity, which seems to direct the flow of banking services profitability to the customers. The marketing concept basically requires that there should be thorough understanding of customer need and to learn about market it operates in.Further the market is segmented so as to understand the requirement of the customer at a profit to the banks. DEFINITION OF BANK The Oxford dictionary defines the Bank as, â€Å"An establishment for the custody of money, which it pays out, on a customer’s order. † According to Whitehead, â€Å" A Bank is defined as an institution which collects surplus funds from the public, safeguards them, and makes them available to the true owner when required and also lends sums be their true owners to those who are in need of funds and can provide security. † Banking Company in India has been defined in the Banking Companies act 1949, One which transacts the business of banking which means the accepting, for the purpose of lending or investment of the deposits of money from the public, repayable on demand, or otherwise and withdraw able be cheque, draft, order or otherwise. † The banking system is an integral subsystem of the financial system. It represents an important channel of collecting small savings form the households and lending it to the corporate sector. The Indian banking system has Reserve Bank of India (RBI) as the apex body for all matters relating to the banking system. It is the central Bank of India.It is also known as the Banker To All Other Banks. EVOLUTION OF INDIAN BANKING Ancient banking system of India constituted of indigenous bankers. They have been carrying on their age-old banking operations in different parts of the country under different names. The modern age of banking constitutes the fundamental basis of economic growth. The term Bank is being used since long time but there is no clear conception regarding its beginning. According to the viewpoint, in good old days. Italian money leaders were known as â€Å"Banchi† because they kept a special type of table to transact their business.IMPORTANCE OF BANKS Today banks have become a part and parcel of Kotak Bank's life. There was a time when dwellers of the city alone coul d enjoy their services. Now banks offer access to even a common man and their activities extend to areas hitherto untouched. Banks cater to the needs of agriculturalists, industrialists, traders and to all the other sections of the society. In modern age, the banking constitutes the fundamental basis of economic growth. Thus, they accelerate the economic growth of a country and steer the wheels of the economy towards its goals of â€Å"self reliance in all fields†.It naturally arouses Kotak Bank's interest in knowing more about the ‘Bank’ and the various men and the activities connected with it. Indian Banking System Banking in India has its origin as early as the Vedic period. It was believed that transition from money lending to banking must have occurred even before Manu, The great Hindu Jurist, who has devoted a section of his work to deposit advance and laid down rules relating to rates of interest. During the Mogul period, the indigeneousBankers played a ve ry important role in lending money financing foreign trade and commerce.During the days of East India Company, it was turn over the agency houses to carry on the business. â€Å"The General Bank of India† was the first to join sector in the year 1786. The others that followed were the Bank of Hindustan and the Bengal bank. The bank of Hindustan is reported to have continued till 1906 while the other two failed in the meantime. In the first half of the 19th century the East India Company established three banks: 1. Bank of Bengal (1809). 2. Bank of Bombay (1840). 3. Bank of Madras (1843. These three banks are also known as Presidency Banks were independent units and functioned well.These three banks were amalgamated in 1920 and Imperial Bank of India was established on 27th january1921, which started as private shareholders banks, mostly Europeans shareholders, with the passing of time Imperial bank was taken over by the newly constituted State bank of India act in1955. In 186 5 Allahabad Bank was established and first time exclusively by Indians, Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore. Between 1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank, Indian Bank, and Bank of Mysore were set up.Reserve Bank of India came in 1935. On July, 1969, 14 major banks of India were nationalized and on 15th April, 1980 six more commercial private banks were also taken over by the government. Reserve Bank of India The Banking system is an integral sub-system of the financial system. It represents an important channel of collecting small savings from the households and lending it to the corporate sector. The Indian banking system has The Reserve Bank of India (RBI) as the apex body from all matters relating to the banking system. It is the â€Å"Central Bank† of India and act as the banker to all other banks.Functions of RBI: †¢ Currency issuing authority †¢ Banker to the government. †¢ B anker to other Bank. †¢ Framing of monetary policy. †¢ Exchange control. †¢ Custodian to foreign exchange and gold reserves. †¢ Development activities. †¢ Research and development in the banking sector. CLASSIFICATION OF BANKS On the basis of Ownership PUBLIC SECTOR BANKS Public sector banks are those banks that are owned by the government. The government owns these banks. In India 20 banks were nationalized in 1969 and 1980 respectively. Social welfare is there main objective. PRIVATE SECTOR BANKSThese banks are those banks that are owned and run by private sector. An individual has control over these banks in proportion to the shares of the banks held by him. CO-OPERATIVE BANKS These are those banks that are jointly run by a group of individuals. Each individual has an equal share in these banks. Its shareholders manage the affairs of the bank. According to the Law SCHEDULED BANK Schedule banks are the banks, which are included in the second schedule of th e banking regulation act 1965. According to this schedule bank: 1. Must have paid-up capital and reserve of not less than Rs500, 000. . Must also satisfy the RBI that its affairs are not conducted in a manner Determinate to the interest of its depositors. Schedule banks are sub-divided as:- a) State co-operative banks b) Commercial banks NON-SCHEDULED BANKS Non -schedule banks are the banks, which are not included in the second schedule of the banking regulation act 1965. It means they do not satisfy the conditions lay down by that schedule. These are the banks having paid up capital, less than Rs. 5Lakhs. They are further classified as follows:- A. Central Co-operative banks and Primary Credit Societies.B. Commercial banks According to Function COMMERCIAL BANKS These are the banks that do banking business to earn profit. These banks make loans for short to business and in the process create money. Credit creation is the main function of these banks. FOREIGN BANKS These are those ba nks that are incorporated by foreign company. They have set up their branches in India. These banks have their head offices in foreign countries. Their principle function is to make credit arrangement or the export and the import of the country and these banks deals in foreign exchange. INDUSTRIAL BANKSIndustrial banks are those banks that offer long term and medium term loan to the industries and also work for their development. These banks help industries in sale of their shares, debentures and bonds. They give loan to the industries for the purchase of land and machinery. AGRICULTURAL BANKS Agricultural banks are those banks that give credit to agricultural sector of the economy. SAVING BANKS The principle function of these banks is to collect small savings across the country and put them to the productive use. In India department of post office functions a savings banks. CENTRAL BANKCentral Bank is the apex bank of the banking system of the country. It issues currency notes and acts a banker's bank. Economic stability is the principle function of this bank. In short, it regulates and controls the banking system of the country. RBI is the Central Bank of India. PRIVATIZATION OF INDIAN BANKING For the public sector banks, the era of bumper profit is over. For much of the last decade the process of collaborated financial liberalization had cleared up the Bank’s balance sheet enabling them to with stand increased competition, global financing, turmoil and even unprotected industrial slow down.But the cycle of liberalization has run its full course. Now it is the time for the big structural leap, rationalization, mergers, and privatization. Unless the banks undertake these fundamental changes, their profit will stay under pressure. There are twp areas of competitions which banking industry is facing internationally and nationally. In the pre-liberalization era, Indian banks could grow in a closed economy but the banking sector opened up for private compe tition. It is possible that private banks could become dominant players even within India.It has been recorded a rapid rise of the new private sector banks and it has tracked the transformation of the public sector banks as they grapple with the changes of financial deregulation. Use of ATM cards, Internet Banking, Phone Banking, Mobile Banking are the new innovative channels of banking which are being widely used as they result in saving both time and money which are two essential things that every one is short of and is running to catch hold of them. Moreover private sector banks are aligning its infrastructures, marketing quality and technology to build deep commitment in building consumer and retail banking.The main focus of these banks is on innovative range of services or products. STRUCTURE OF BANKING SYSTEM Different countries of the world have different types of banking systems. However, commercial banking had grown under all these banking systems. To understand the structu re of banking system, let us take up various types of banking systems one by one. These types are: (1) UNIT BANKING Unit Banking originated in the United State of America. It grew in the United States of America. As a counter part of independent or industrial units. An independent unit bank is a corporation that operates one office and that is not related to other banks through either ownership or control. Shaper, Solomon and White. Thus under unit banking, a single bank is a complete organization in itself having its own management. The scale of operation is small and the area is restricted to a locality only. Unit banking is localized banking and is much more responsive to the needs of the locality. It has better understanding of the local problems and conditions, which helps it to cater to the needs of the area in a better way.The staff of the unit bank is generally local and is in a better position to determine the standing or desirability of the customers. The failure of the un it bank will not endanger the banking system and economy. It is free from the difficulties and diseconomies of large scale operations. It will not drain out the financial resources of villages and small towns to big industrial centers and will ensure a balanced growth. (2) BRANCH BANKING: Economic and Managerial problems faced by the unit banks let to the emergence of banking system. Now, This the most popular and important banking system.In branch banking, a bank has a large network of branches scattered all over the country. Branch banking developed in England. Subsequently most of the countries of the world adopted the system. In terms of branches, the State Bank of India has emerged as one of the largest banks in the world. As under the system the resources of a number of branches get pooled under the same management, any individual branch is in a better position to face excessive withdrawals by the customers. It facilitates diversification of activities because the area covered by the branches is generally widespread.Under the system branches can operate without keeping large idle cash reserves. It becomes possible for the bank to hire the services of competent and professionally qualified managers, capable of understanding the handling technical problems and complex situations. The cost of remitting or transferring funds from one place to another works out to be less. The staff stays at a branch only for a limited period, so the chances of objective decision making in the branch banking are high. Branch Banking tends to bring homogeneity in the prevailing Interest Rates as it increases the mobility of resources from one place to another.It is easier for the Central Bank to exercise Control. It will communicate only with a few Registered /Head Offices of the Banks and not with each individual branch. In this system there more safety and liquidity of funds. The choice of securities and investments is larger. Branch banking makes complete banking services a vailable to the smallest communities. The branches in small localities can be initially operated at loss in expectation of future gains. The comparative study of unit banking and branch banking is a case of small scale banking versus large scale banking. It is evident that the scale is clearly titled towards branch banking.With the growth of large scale business it is no wonder that the trend is almost every country towards the branch banking i. e. big banks with a network of branches all over the country. Even in the U. S. A. The birthplace of unit banking. The Bank of America has now more than 500 branches in the state of California itself. (3) CHAIN BANKING : Shaper, Solomon and White have defined Chain Banking as â€Å"An arrangements by which two or more banks –each of which retains its identity, capital and personnel –are brought under common control by any device other than a Holding Company. † Under the system there is pooling of resources.Chain banking overcomes certain limitations of unit banking. But the system suffers from certain limitations of its own. There may be a lack of co-ordination, proper control etc. The system is inflexible. (4) GROUP BANKING : It is similar to Chain Banking, the difference being that under Group Banking two or more banks are brought under the control of the same management through a Holding Company. Both the systems aim at gaining the advantages of large scale operations. The banks are able to pool their resources in case of emergency or when large amount of cash is required to meet the loan requirements of the customer.The advantages and disadvantages of both the systems are similar. Both the systems developed in the United State of America as a result of attempts to overcome the difficulties or limitations of unit banking. (5) CORRESPONDENT BANKING: Under Correspondent banking, small banks serving local communities hold deposits with joint banks serving in big cities. This kind of banking is prev alent in U. S. A. The correspondent banks perform two important services of outstation cheque clearing and loan participation for the respondent banks while they benefit for the deposit funds of respondent banks.A) COMMERCIAL BANKS [pic] PRIMARY FUNCTIONS : 1) Accepting of Deposits : A bank accepts deposits from the public. People can deposit their cash balances in either of the following accounts to their convenience:- a. Fixed or Time Deposit Account : Cash is deposited in this account for a fixed period. The depositor gets receipts for the amount deposited. It is called Fixed Deposit Receipt. The receipt indicates the name of the depositor, amount of deposit, rate of interest and the period of deposit. This receipt is not transferable.If the depositor stands in need of the amount before the expiry of fixed period, he can withdraw the same after paying the discount to the bank. b. Savings Account : This type of deposit suits to those who just want to keep their small savings in a bank and might need to withdraw them occasionally. Banks provide a certain rate of interest on the minimum balance kept by the depositor during the month. c. Current Account : This type of account is kept by the businessman who are required to withdraw money every new and then. Banks do not pay any interest on this account.Any sum or any number of withdrawals can be presented by such an account holder. 2) Advancing of Loans : The bank advances money in any one of the following ways. a. Overdraft Facilities : Customers of good trading are allowed to overdraw from their current account. But they have to pay interest on extra amount they have withdrawn. Overdrafts are allowed to provide temporary accommodation since the extra amount withdrawn is payable within a short period. b. Money at Call : It is the money lent for a very short period varying from 1 to 14 days.Such advances are usually made to other banks and financial institutions only. Money at call ensures liquidity. In the Inte rbank market it enables bank to make adjustment according to their liquidity requirements. c. Loans : Loans are granted by the banks on securities which can be easily disposed off in the market. When the bank has satisfied itself regarding the soundness of the party, a loan is advanced. d. Cash Credit : The Debtor is allowed to withdraw a certain amount on a given security. The debtor withdraws the amount within this limit, interest is charged by the bank on the amount actually withdrawn. . Discounting Bill of Exchange : It is another method of making advances by the banks. Under this method, bank give advance to their clients on the basis of their bills of exchange before the maturity of such bills. f. Investment in Government Securities : Purchasing of government securities by the banks tantamount to advancing loans by them to the Government. Banks prefer to buy government securities as these are considered to be the safest investment. For example : Indira Vikas Patra : It enables the banks to meet requirement of statutory liquidity ratio (SLR) ) Credit Creation :One of the main functions of banks these days is to create credit. Banks create credit by giving more loans than their cash reserves. Banks are able to create credit because the demand deposits i. e. a claim against the bank is accepted by the public in settlement of their debts. In this process the bank creates money. For this reason Prof. Sayers has called bank â€Å"the manufactures of money. † 4) Cheque system of Payment of Funds A cheque, a negotiable instrument, which in fact is a bill of exchange, drawn upon a banker, is the most popular credit instrument used by the client to make payments.Cheque system is the main credit instrument in the banking world. Although a cheque is not a legal tender money, the serves as a medium of exchange in a limited way as it is a negotiable instrument. Because of â€Å"clearing houses† and â€Å"clearing† operations of the banks, cheques can be and are used for transferring funds from one centre to another. In the modern days they can also be used for transferring funds from one country to another. SECONDARY FUNCTIONS Besides the above primary functions, banks also perform may secondary functions such as agency functions, general utility and social functions.A) Agency Functions Banks act as agents to their customers in different ways :- i) Collection and Payment of Credit and Other Instruments: The Commercial banks collect and pay cheques, bills of exchange, promissory notes, hundies, rent, interest etc. On behalf of their customers and also make payments of income tax, fees, insurance premium etc. on behalf of the customers. Customers can leave standing instructions with the banker for various periodic payments ensuring the regular payments and avoiding the trouble of performing it themselves. ii) Purchase and Sale of Securities : The modern ommercial banks also undertake the purchase and sale of various securities like shares, stocks, bonds units and debentures etc. On behalf of the customers, banks do not give any advice regarding the suitability or otherwise of a security but simply perform the functions of a broker. iii) Trustee and Executor : Banks also acts as trustees and executors of the property of their customers on their advice. Sometimes banks also undertake income tax services on behalf of the customers. iv) Remittance of Funds : The Commercial banks remit funds on behalf of clients from one place to another through cheques, drafts, mail transfers etc. ) Representation and Correspondence : Sometimes commercial banks acts as representatives or correspondents of the clients especially in handling various applications. For instance, passports and travel tickets, booking of vehicles, plots etc. vi) Billion Trading : In many countries, the commercial banks trade is billions like gold and silver. In Oct 1997, 8 banks including SBI, IOB, Canara Bank and Allahabad Bank have been allowed import of gold which has been put under open general licensed category. vii) Purchase and Sale of Foreign Exchange : Banks buy and sell foreign exchange, promoting international trade.This function is mainly discharged by foreign Exchange Banks. viii) Letter of References : Banks also give information about economic position of their customers to domestic and foreign traders and vice versa. B) GENERAL UTILITY SERVICES In addition to agency services, banks render many more utility services to the public. These services are :- i) Locker Facilities : Banks provide locker facilities to their customers. People can keep their valuables or important documents in these lockers. Their annual rent is very nominal. ii) Acting as a referee : It desired by the customers, the bank can be a referee i. . who could be referred by the third parties for seeking information regarding the financial position of the customers. The bank will acts as referee only and only if it is desired by the customer, o therwise the secrecy of a customers is account is maintained very carefully. iii) Issuing letters of credit : Bankers in a way by issuing letters of credit certify the credit worthiness of the customers. Letters of credit are very popular in foreign trade. iv) Acting as Underwriters : Banks also underwrite the securities issued by the Government and Corporate bodies for a commission.The name of bank as an underwriter encouraged investors to have faith in the security. v) Acting as information banks : Commercial banks also acts as â€Å"information† bureau as they collect the financial, economic and statistical data relating to industry, trade and commerce. HDFC Bank is providing information relating to NRI Schemes and commentaries of experts on development in the areas of finance through Internet. vi) Issuing Traveler’s cheques and credit cards : Banks have been rendering great service by issuing traveler’s cheques, which enable a person to travel without fear o f theft or loss of money.Now, some banks have started credit card system under which a credit card holder is allowed to avail credit from the listed outlets without any additional cost or effort. Thus, credit card holder need not carry or handle cash all the time. Now, international credit cards are joining hands with Indian Banks. vii) Issuing of gift cheques: Certain banks issue gift cheques of various denominations, e. g. Some Indian banks issue gift cheques f the denominations of Rs. 21, 31, 51 and 101 etc. They are generally issued free of charge. viii) Dealing in Foreign Exchange: Major branches of commercial banks also transact business of foreign exchange.Commercial banks are the main authorized dealers of foreign exchange in India. ix) Merchant banking Services: Commercial banks also render merchant banking services to the customers. They help in availing loans from non-banking financial institutions. x) Help in Transportation of Goods: Big businessmen or industrialists aft er consigning goods to their retailers send the Railway Receipt (Consignment Note) to the bank. List of Public Sector Banks o State Bank of Bikaner & Jaipur o State Bank of Hyderabad o State Bank of Indore o State Bank of Mysore o State Bank of Saurastra State Bank of Travancore Other Nationalised banks are: †¢ Allahabad Bank †¢ Andhra Bank †¢ Bank of Baroda †¢ Bank of India †¢ Bank of Maharastra †¢ Canara Bank †¢ Central Bank of India †¢ Corporation Bank †¢ Dena Bank †¢ Indian Bank †¢ Indian Overseas Bank †¢ Oriental Bank of Commerce †¢ Punjab & Sind Bank †¢ Punjab National Bank †¢ Syndicate Bank †¢ UCO Bank †¢ Union Bank of India †¢ United Bank of India †¢ Vijaya Bank List of Private Sector Bank †¢ Bank of Punjab †¢ Bank of Rajasthan †¢ Catholic Syrian Bank †¢ Centurion Bank †¢ City Union Bank †¢ Dhanalakshmi Bank †¢ Development Credit Bank †¢ Fede ral Bank †¢ HDFC Bank ICICI Bank †¢ IDBI Bank †¢ IndusInd Bank †¢ ING Vysya Bank †¢ Jammu & Kashmir Bank †¢ Karnataka Bank †¢ Karur Vysya Bank †¢ Laxmi Vilas Bank †¢ South Indian Bank †¢ United Western Bank †¢ UTI Bank List of Foreign Banks in India †¢ ABN-AMRO Bank †¢ Abu Dhabi Commercial Bank †¢ Bank of Ceylon †¢ BNP Paribas Bank †¢ Citi Bank †¢ China Trust Commercial Bank †¢ Deutsche Bank †¢ HSBC †¢ JPMorgan Chase Bank †¢ Standard Chartered Bank †¢ Scotia Bank †¢ Taib Bank Upcoming Foreign Banks In India [pic] |[pic] | By 2009 few more names is going to be added in the list of foreign banks in India.This is as an aftermath of the sudden interest shown by Reserve Bank of India paving roadmap for foreign banks in India greater freedom in India. Among them is the world's best private bank by Euro Money magazine, Switzerland's UBS. The following are the list of foreign b anks going to set up business in India †¢ Royal Bank of Scotland †¢ Switzerland's UBS †¢ US-based GE Capital †¢ Credit Suisse Group †¢ Industrial and Commercial Bank of China Merrill Lynch is having a joint venture in Indian investment banking space — DSP Merrill Lynch. Goldman Sachs holds stakes in Kotak Mahindra arms.GE Capital is also having a wide presence in consumer finance through GE Capital India. India's GDP is seen growing at a robust pace of around 7% over the next few years, throwing up opportunities for the banking sector to profit from. The credit of banks has risen by over 25% in 2004-05 and the growth momentum is expected to continue over the next four to five years. Participation in the growth curve of the Indian economy in the next four years will provide foreign banks a launch pad for greater business expansion when they get more freedom after April 2009. Objectives of the StudyThis study has been conducted with a variety of importa nt objectives in mind. The following provides us with the chief objectives that have tried to achieve through the study. The extent to which these objectives have been met could judged from the conclusions and suggestions, which appear in the later of this study. The Chief Objectives of this study are: 1. To find the bank sector that is largely availed by the customer. 2. To study the factors the factors influencing the choice of a bank for 3. availing services. 4. To find and compare the satisfaction level of customers in public sector 5. s well as in private sectors bank. 6. To study the problem faced by customer. 7. To get suggestions for improvement or change in the services of public and private sector banks. 8. To study what do people expect in the new era of banking. RESEARCH METHODOLOGY Research is an art of scientific investigation. In other word research is a scientific and systematic search for pertinent information on a specific topic. The logic behind taking research me thodology into consideration is that one can have knowledge about the method and procedure adopted for achievement of objectives of the project.With the adoption of this others can evaluate the results also. Its main aim is to keep the researchers on the right track. The methodology adopted for studying the objectives was surveying the saving account holders of District Jalandhar. So keeping in view the nature of requirements of the study to collect all the relevant information regarding the comparison of saving account of Centurion Bank of Punjab with other banks, direct personal interview method with structured questionnaire was adopted for the collection of primary data. Secondary data has been collected through the various magazines and newspapers and by surfing on Internet.And the guide in the organization was consulted at many times. SAMPLE DESIGN:-A sample design is a definite plan for obtaining a sample from a given population. It refers to the techniques or the procedure th e researcher would adopt in selecting items for the sample. Sample design may as well lay down the number of items to be included in the sample i. e. , the size of the sample. Sample design is determined before data are collected. Here we select the population as sample in our sample design. The selected respondents should be as representatives of the total population.POPULATION:- The persons holding saving account related to business class of District Jalandhar were taken into consideration. DATA COLLECTION Data was collected by using main two methods i. e primary data and secondary data. PRIMARY DATA Primary data is the data which is used or collected for first time and it is not used by anyone in the past. There are number of sources of primary data from which the information can be collected. We choose the following resources for our research. QUESTIONNAIRE:-This method of data collection is quite popular, particular in case of big enquiries.Here in our research we set 15 simple questions and request the respondents to answer these questions with correct information. RESPONDENTS:-Respondents helps in creation of more accurate idea about our research. We personally meet the respondents inside and outside the banks. SECONDARY DATA Secondary data is the data which is available in readymade form and which is already used by people for some purposes. There may be various sources of secondary data such as-newspapers, magazines, journals, books, reports, documents and other published information.BANKS ANNUAL REPORTS:-Banks issues there annual reports to get the people informed with the profitability and growth of the bank. These annual reports helps us a lot to get the latest data and other related information for our research. It tells us about the increase or decrease in profits and other facilities. JOURNALS AND PUBLICATIONS OF DIFFERENT BANKS :- We also take into consideration the journals and publications issued by the bank at different times. we comes to kn ow about the Branches, ATM, locations and other useful information.MANUALS AND BROACHERS OF DIFFERENT BANKS:-We take the help of bank staff and other people who gives us deep information and data which may not be available at anywhere. They gives us there full co-operation. INTERNET:-We also take into consideration the internet facility with which we collect lot of latest information. SAMPLE PLAN : ? SAMPLE SIZE: Keeping in mind all the constraints the size of the sample of the study was selected as 80. ? SAMPLING UNIT:- Centurion Bank of Punjab Branch in Jalandhar city. Due to nature of study, we also visited various different banks ICICI, HDFC, SBI, PUNJAB NATIONAL BANK etc. f Jalandhar District. ? SAMPLING TECHNIQUE:- Stratified convenient sampling. All the saving account holders were taken into consideration. Research was conducted on clear assumptions that the respondents would give frank and fair answers in a pragmatic way and without any bias. ? SAMPLING DESCRIPTION:- In orde r to understand the nature and characteristics of various respondents in this study, the information was collected and analyzed according to their socio economic background which included the characteristic of their respondents like education, age marital status and monthly income.This description shows that respondents included in this survey belong to different backgrounds and this turn increase the scope of the study. PERSONAL DETAIL AGE |Particulars |%age of Respondent | |20-30 years |20% | |30-40 years |50% | |40-50 years 20% | |50-60 years |10% | [pic] Analysis & Interpretation: From the above study we find that nobody is below 20 age and 20% respondents are between 20-30 age group, 50% respondents are between 30-40 age group, 20% respondents is between 40-50 age group and 10% respondents are between 50-60 age group. SEX Particulars |No of Respondent |%age | |Male |70 |70% | |Female |30 |30% | |Total |100 |100% |Analysis: From the above result we come to know that out of 100, 62 respondents are male and 38 are female which is 62% and 38% are respectively. Interpretation: From the above data we conclude that most of our respondents are male. MARITAL STATUS Particulars |No of Respondent |%age | |Married |33 |33% | |Unmarried |67 |67% | |Total |100 100% | [pic] Analysis: From the above study we find that out of 100%, 33% respondents are married and 67% respondents are unmarried. Interpretation: Most of the respondents of our survey are Unmarried. Q4: HIGHEST EDUCATIONAL QUALIFICATION:- Particulars |No of Respondent |% age | |Matric |4 |4% | |Senior Secondary |14 |14% | |Graduate |46 |46% | |Post graduate | 36 |36% | | Total |100 |100% | [pic] Analysis: This analysis shows that out of 100 respondent, 46% respondents are graduate & professional, 36% respondents are post graduate, 14% respondents are senior secondary and 2% respondents are of Matric category. All the respondents of our survey are qualified. Interpretation: From the above data we conc lude that most of our respondents are Graduates & professional degree holders.OCCUPATION |Particulars |No of Respondent |%age of respondents | |Businessman | 32 |32% | | Government Employee | 28 |28% | | Student | 24 |24% | | Others |16 |16% |Analysis: From the above analysis it is clear that 32% respondents are doing their own business, 28% are employees and 16% respondents belong to other category And 24% of our respondents are students. Most of the respondents of our survey are Businessmen. Interpretation: From the Above data we conclude that most of our survey respondents are businessmen. DATA COLLECTION: Data was collected using two main methods: COLLECTION OF DATA LIMITATIONS OF THE STUDY Due to constraints of time and resources, the study is likely to suffer from certain limitations. Some of these are mentioned here under so that the findings of the study may be understood in a proper perspective. The limitations of the study are: Some of the respondents of the survey were un willing to share information. ? The research was carried out in a short period of 6 weeks . Therefore the sample size and other parameters were selected accordingly so as to finish the work within the given time frame. ? The information given by the respondents might be biased because some of them might not be interested to give correct information. ? The officials of the bank supported me a lot, but did not have sufficient time to make the points more clear. Analysis of Data collected 1. The respondents were asked about which banking sector’s services do their avail. Table1: banking sector’s services which the respondents avail. Banking sector |Number of respondents | |Public |32 | |Private |38 | |Both |30 | Graph 1: Banking Sector’s services which the respondents avails INTERTRETATION:-It was found that most of the respondents were availing services of private sectors banks while those of the public sector banks were less as compare to public sector 2. The res pondents were Asked about the type of account they have in the public sector as well as Private sector banks Table 2. 1 Number of type of account held in Public sectors banks Type of Accounts Name of Account |Savings |Current |Demat |Fixed deposits |Salary | |Total no of respondents |50 |15 |6 |15 |14 | [pic] Graph 2. 1 :- Number of type of accounts held in Public sector banks Analysis: 50% people own Saving Account, 15% own Current account, 6% demat,15% fixed deposits account and 14% salary Account Interpretation: It was found that in case of public sector banks, maximum number of account holders owns Saving Account. After Saving account most prefer account is salary account prefer by people and the next priority goes to fixed deposits Accounts. 3. The basic purpose of this question was to know the most preferred bank. Table 3. Number of respondents preferring different banks Names of Banks |Number of respondents | |ICICI Bank |24 | |HDFC Bank |22 | |State Bank Group |20 | |Pu njab National Bank |28 | |Punjab And Sind Bank |6 | Analysis: From above graph, it is seen that 28% stake of the respondents follows to Punjab National bank followed byICICI bank. It is the bank which provide 12-hour banking. also the ATM machine is more as compared to the other private sector banks. Interpretation : From the above graph, it is seen that Punjab national is the most preferred bank as compared to other Public and Private sector Banks. The reason for preference of public sector bank is the minimum amount of deposit for saving account. 4. The aim to ask this question was to know he reasons for their preference in different banks :- Table 4:- Reason for account in different banks Reasons |No of respondents | |Friendly Behaviour of the Staff |16 | |Reliability/trust |14 | |Quick and fast services |55 | |Location |15 | Graph 4:-Reasons for account in different banks Inpretation: By analyzing this graph, we can conclude that most of the people is influenced by the qui ck and speedy services provided by the bank and location is given less preference than others. 5. The respondents were asked about the facilities they were availing in public as well as private sector banks :- Table 5. Number of people availing different facilities at public sector banks: |Facilities Availed |No of respondents | |ATM/Debit card |60 | |Demat |5 | |Internet/Mobile/Phone Banking |15 | |Insurance |20 | [pic]Graph 5. 1: Number of people availing different facilities at public sector banks Interpretation: From the above graph, it was found that was availed by most of the people at public sector banks was that of ATM/Debit cards which hold 90% of respondents. It is clearly observed by the graph that Insurance are neck to neck holding 20% of respondent each. 6. The purpose of this question is to know the satisfaction level they were having with their banks overall performance:- Public sector banks Table 6. 1 Satisfaction level of the customers regarding the facilities availed from the public sector banks |Level of Satisfaction |No. f respondents |%age | |Excellent |12 |24% | |Good |21 |42% | |Very Good |27 |54% | Graph 6. 1 Satisfaction level of Customers regarding the facilities availed from the public sector banks. Analysis: It was found that in case of public sectors banks, 18% of the respondents were highly satisfied ranked excellent from the products and services availed by them. 44% were just satisfied given very good and 38% have moderate view. Interpretation: People have mixed type of view regarding public sector banks. 7.The respondents were asked that if they have given option, would they like to shift from the present banks:- Table 7 Number of customers ready to shift from present bank. [pic] Graph 7:- Number of customers ready to shift from their present bank or not. Interpretation: From this above Graph, we can conclude that the number of respondents ready to shift from their present bank is 28% while 70% customers seems to be sat isfied from their bank and hence willing to shift from their present bank to other. 8. The aim to ask this question was to know whether the respondents faces any problem regarding the services provided them by their preferred bank :- Table 8 Problem faced by customers. Types of problem |No of respondents | |Time consuming |10 | |Introduction |8 | |Reference |15 | |Too many formalities |6 | |No facility of photograph instantly |4 | |No problem |6 | [pic] Interpretation: It was found that most of the respondents are facing problem of reference. Respondents also find that the time and too much formalities also cause problem in banks. FINDINGS OF THE STUDY More number of people have account with private banks. ? Majority of the respondents whether in public sectors or in private sector banks have savings account with banks. ? Number of problem faced by the people is more in public sector banks. ? People want a change in the behavior of the staff of the public sector banks. ? People are more satisfied form the private sector banks due to their better services provided by them in terms of speedy transactions, fully computerized facilities, more working hours (in case of ICICI bank, the number of working hour are 12), good investment Advisory services, efficient and co-operative staff, better approach to Customer Relationship Management. In private sector banks proper promotional activities should be taken up so as to make the population aware of the services provided by the banks even in rural areas. ? The facility that was availed by most of the people at public sector banks was that of ATM/Debit cards. The least availed facility was that of Demat account and foreign transfer of funds. ? The facility that was availed by most of the people at private sector banks was that of Internet/Phone banking by ATM/Debit card. ? Majority of respondents do not want to shift from their present bank. ? From the above study it is clear that private banks are providing better services than nationalized banks. 5% respondents favored that private banks are providing better services than nationalized banks while 5% respondents are not agree with it. ? From the above study it is clear that majority of the respondents said that the average balance requirement for operating their saving account is between 5000-10000. 20% said it is between 10000-20000 and remaining 5% said it is between 20000-50000 in private sector banks which as compared to Public sector bank is very high. ? 40% respondents said that the bank employees never pay any attention to them and 10% respondents said that their problems are not solved by bank executives. The remaining 50% respondents give a positive reaction in the favour of bank. 0% respondents favoured that their problems are solved by bank executives and 20% respondents said they are received with smile by bank executives. So there is a mix response. ? Majority of the respondents said that the average time taken for transactions i s between 25 to 50 minutes in their bank. 30% respondents said the average time taken for transaction is between 20-25 minutes, 20% said it is between 10 to 25 min. and remaining 10% said that the average time taken for transaction by their bank is 5 to 10 minutes. ? From the above study is clear that the banks do not organize any customer meets. All the 100% respondents said that their bank does not organize any customer's meets to resolve their problems.Customer satisfaction is the demand of time, so the banks should organize customer meets to resolve the problems of their customers. ? From the above study it is clear that majority of the respondents are ready to pay nominal charges for better services provided by private banks while 40% respondents are not ready to pay any nominal charges. ? The above study depicts that 60% respondent said that their bank updates them time to time about the latest facilities and remaining 40% said that their bank doesn't update them. [pic] SUGGES TIONS Based on the study conducted, There are some of the suggestions given by the customers of how the modern banking should be.These are the comment given by them about the improvement of the banking sector in India. ? Banks should obey the RBI norms and provide facilitiesas per the norms, which are not being followed by the banks. While the customer must be given prompt services and the bank officer should not have any fear on mind to provide the facilities as per RBI norms to the units going sick. ? Banks should increase the rate of saving account ? Banks should provide loan at the lower interest rate and education loans should be given with ease without much documentation. All the banks must provide loans against shares. ? Fair dealing with the customers. More contribution from the employee of the bank.The staff Should be co-operative, friendly and must be capable of understanding the problems of customers ? Internet banking facility must be made available in all the banks. ? P rompt dealing with permanent customers and speedy transaction without harassing the customers ? Each section of every bank should be computerized even in rural areas also. ? Real time gross settlement can play a very important role. ? More ATM coverage should be provided for the convenience of the customers. ? No limit on cash withdrawls on ATM cards. ? The bank should bring out new schemes at time-to-time so that more people can be attracted. Even some gifts and prizes may be offered to the customers for their retention. 24 hours banking should be induced so as to facilitate the customers who may not have a free time in the daytime. It will help in facing the competition more effectively. ? The charges for saving account opening are high, so they should also be reduced. ? Customers generally complain that full knowledge is not granted to them. Thus the bank should properly disclose the features of the product and services to the customers. Moreover door to door services can also be introduced by bank. ? The need of the customer should properly be understood so that customer feels satisfied. The relationship value should be maintained. ? The branch should promote cooperation and coordination among employees which help them in efficient working. Maintenance of proper hierarchy should be done. A good hierarchy set up can ensure better results with in the bank. Banking sector is improving by leaps but still it needs to be improved. Proper and efficient relationship staffs having knowledge for one stop banking, customer friendly atmosphere, and better rate of interest are need of the hour. the concept of privatization has overall improved the services in all the banks. Home banking will be order of the day. Recommendations For Public Sector Banks: †¢ Bank staff should be customer friendly and highly motivated to serve the normal customer. †¢ As far as possible, banks should reduce its documentation process while providing loans. Computerization should be done in banks at all level and the operators should de properly trained. †¢ Token system should be induced so as to minimize the waiting lines in the banks. †¢ Proper ambience in the banks can develop a healthy working culture. †¢ Quick services should be provided. For Private sector Banks †¢ 24 hours banking should be induced so as to facilitate the customers who may not have free time in the day time. It will help in facing the competition more effectively. †¢ More ATM coverage should be provided for the convenience of the customers. †¢ Customer care services should be provided by banks. CONCLUSIONThe customers now days are not only exposed of what type of service is being provided by banks in India but in the world as a whole. They expect much more than what is actually being provided. So the new coming banking sector has to provide and cater to all the needs of the customers otherwise it is difficult to survive in the competition coming up. They no t only expect the safety of money but also best ways to invest that money which need needs to be fulfilled. Banks need to have a better outlook towards to actually what customers are requiring. Entries of the private sector banks have made the competition tougher. If a bank is not functioning properly it is being closed. So it is difficult to face these types of conditions.Here a simple philosophy can work that customers are God and we need to follow this to survive and serve better. The banking sector is poised for explosive growth. In this, scenario, it is imperative that banks adopt technology at an aggressive Pace, if they wish to remain competitive. Mani Mamallan makes a case for banks to outsource their technology infrastructure requirement, thus enabling early adoption and increased efficiencies. In the prevailing scenario, a number of banks have adopt a new deployment strategy of infrastructure outsourcing, to lower the cost of service channels. As a result, other banks too will need to align their reinvented business models. The required changes at both the business and technology levels are enormous.In a highly competitive banking markets, early adopters are profiting from increased efficiencies. BIBLIOGRAPHY BOOKS: ? Kothari C. R. (1990) Research Methodology: Method and Techniques; Wishva Prakashan, New Delhi. ? Bodie. Z, Kane. A & Mracus. J : Essentials of Investments. ? Prof. E Gordon & Dr. K. Natrajan â€Å"Banking Theory Law and Practice†. ? â€Å"Indian financial System & Commercial Banking† by Khan Masood Ahmed ? â€Å"Banking in India† by P. N. Varshney WEBSITES: ? www. centurionbop. co. in ? www. pnbindia. com ? www. statebankofindia. com ? www. icicibank. com ? www. rbi. org. in ? www. iba. org. in ? www. knowledgestom. com ? www. igniter. com BROACHERS & PAMPHLETS Broachers and pamphlets of Saving A/c QUESTIONNAIRE â€Å"Comparative Study on public and private sector banks† Dear customer, We are the students of C. T. I. E. M. T. Shahpur, Jalandhar. We are undergoing the project entitled named â€Å"Comparative Study on public and Private sector banks† So by filling this questionnaire please helps us in completing our project. Q1. Which Sector bank do you have your account? Public (Private( Both ( Q2. In which bank do you have your Account? 1. 2. 3. 4. Q3. Which type of account do you have in the bank? Saving ( Current ( Demat ( F. D ( Salary (Q4 In Case you have yours Account in more than one a Bank which one is your most preferred bank (Give only one bank) Q5. Rank the selection criteria for opening account with bank? Brand Image (Services ( Location ( Charges ( Q6. Kindly rank the reasons for yours preference in this particular bank? Quick and fast services (Location ( Friendly Behavior ( Reliability ( Q7. Which facilities are you availing at your bank? Atm/Debit card ( Credit card ( Insurance ( Mobile Banking ( Q8. How often do you use debit card to shop? Occasionally(Never( Q9. How much Satisfied are you with your bank’s overall performance ? Excellent(Very Good(Good ( Q10. Any Specific services you expect from your bank ? Q11. If an option is given to you, would you like to shift from the present Bank? Yes ( No ( Q12. Do you face any problem regarding the services provided by your preferred bank? If Yes Q13. Would you like to give any suggestions for the better functioning of banks in these sectors? Public Sector Private sector 16. Any other suggestions please specify ? ____________________________________________________________ ____________________________________________________________ Thanks for your valuable time given to us .We assure you that the information provided by you will remain confidential. Thanks for your co-operation. PERSONAL DETAILS. 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